SEASON SALES STARTING FROM JULY 3RD!

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Faq

Got questions? here’s your place.
Before going on please relate to Sales Conditions and Return Policy page for any shop related issue.

Feel free to contact us at customerservice@spoonitaly.com for any further question. 

You can totally purchase on www.spoonitaly.com without creating an account. Although, creating an account will give you access to 

  • Review your orders 
  • Check your order status
  • Save your shipping info and payment details for your next purchases.

We ship throughout Europe. Once you’ll enter the shipping destination, our website will show you the courier in your Country. 

If you can’t find your Country or Courier please contact us at custumerservice@spoonitaly.com 

We accept VISA, MASTERCARD and  MAESTRO via Nexi Gateway.
You can also pay with PAYPAL using your account or credit card.

Every page on our website is safe to insert any kind of sensitive datas. You can always pay with PayPal which offers it’s own security on online payments.

our purchase will be immediately charged and you will receive a confirmation email regarding your payment.

You will also be able to check your order status on your account on www.spoonitaly.com (if you created one).

If you don’t see your order on your account please contact us at custumerservice@spoonitaly.com

You can ask to return your order within 14 days from the day you received the order at home. 

Check our website on the RETURN POLICY page for more informations.

For any inquiries regarding our return policy you can visit our website and check out the Return Policy section.

Our customer service is available from Monday to Friday (business days only) from 10.30 am to 01.00 pm and from 04.00 pm to 07.30 pm.

For any questions you can contact us at custumerservice@spoonitaly.com

The main characteristic of the items are pointed out next to every picture. 

You can check there as well to get a better hint on the wearability of the items. 

Due to different browsers or/and screens the quality of the images could be lightly different on the real colors.

We process the returned orders in two days from when we get them back in our stock. 

You will receive an email updating you on your refund status. 

Please note that: 

Paypal refunds immediately. 

Credit Cards can take up to 15 business days.

That timing is not in our control but its up to the card/bank system. 

It could have happened that while you were proceeding with the payment the items have gone out of stock. If this is the case our system will automatically cancel your order and immediately refund your payment. (Check the question before regarding the banking timing not in our control).

For further information don’t hesitate, contact us at custumerservice@spoonitaly.com

It could have happen that while you were proceeding with the payment, that item has gone out of stock.

If this is the case our system will automatically refund you the amount of the missing items and proceed with processing your order.

The banking timing for refunds can take up to 15 days and that is out of our control.

For further questions or informations contact us at custumerservice@spoonitaly.com