After your purchase on spoonitaly.com, you have 14 days upon receipt of your order to return your item(s).
HOW IT WORKS
— First you have to make a Return Request contacting us at firstname.lastname@example.org
— Once you open your return request, you have 15 days to send your item(s) back to us.
Please note that:
• all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for a refund and we will need to send them back to you.
• you will need to use an outer packaging to protect the shoe box when returning footwear. Since it is part of the product, any damage to the shoe box may result in the return being refused.
• due to hygiene reasons, underwear cannot be returned. Of course, if there is a manufacturing issue with your garment, you are eligible for return and full refund.
Please understand that it’ s not possible to make an exchange: If you realize you bought the wrong size, you will need to open a return request for the wrong size and then buy the right one.
Feel free to contact us to setup a Return Shipping email@example.com
Please note that shipment costs are at your expense
(including duties costs and every extra cost related to the shipment).